Browse through the frequently asked questions to find all the answers quickly.
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Ordering and Shipping
You can easily place an order by browsing our products, adding them to your cart, and then following the secure checkout steps. An order confirmation will be sent to you by email once your purchase is complete.
We accept payments by credit card (Visa, Mastercard, American Express) and PayPal. All transactions are secure.
Once your order has been shipped, you will receive an email containing a tracking number and a link to track your package in real time.
Yes, we ship to multiple countries. Shipping costs vary depending on your location and the weight of your order.
Shipping costs vary depending on your country and the weight of your order. See our Shipping Policy for more details.
Delivery times vary depending on your location:
- In mainland France: 2 to 5 working days.
- Europe: 3 to 7 working days.
- International: 5 to 15 business days.
You will receive a tracking number once your order has been shipped.
If your order has not yet been shipped, you can contact us to make changes.
Products
The majority of our teas, infusions and snacks are organic. If this is not the case, they are guaranteed natural.
Check out our detailed guides in the product descriptions to learn how to use our accessories.
Each product includes detailed preparation instructions. Generally, it is recommended to let it infuse for between 3 and 5 minutes in water at 90°C.
Yes, we offer a “Discovery” Pack including a selection of our bestsellers.
Yes, some of our snacks and drinks are gluten-free and suitable for vegan diets. The information is indicated on each product sheet.
Customer Account
No, it is possible to order as a guest. However, creating an account allows you to track your orders and benefit from exclusive offers.
Click “Forgot Password” on the login page and follow the instructions to reset your password.
Contact
You can contact us via our contact form or by email at teayannaparis@gmail.com . We will respond within 24 business hours .
At the moment we are only available online.
Returns and Refunds
You have 14 days to return an unopened and unused product. Contact us to initiate the return.
Return costs are the responsibility of the customer, except in the case of an error on our part.
Refunds are made within 7 working days after receipt and validation of the return.